TrueSupport Plus is a 12-month service contract designed for organisations that can't afford downtime on their ID card printing operation. It covers the practical side of keeping your printer running well — annual servicing, remote installation, telephone and email support, and access to a video tutorial library — without unexpected call-out costs eating into your budget.

The zero labour cost model is the kind of arrangement that makes sense once you've been caught out by an unplanned repair bill. Everything is wrapped into the annual contract, including EasyBadge software support, so your team has somewhere to turn whether the issue is hardware, software, or somewhere in between.

If you're running ID card printing in-house — for staff credentials, visitor management, or access control — TrueSupport Plus is the cover that keeps the operation ticking without requiring an internal IT specialist to manage it.